Trafford Council

One Trafford: (for issues regarding waste and recycling, bulky item collection, fly-tipping, graffiti, highways; including potholes, road signs and worn road markings, street cleaning, street furniture, street lighting and street signs; parks and open spaces, grass and hedge cutting). Report the issue online, or call: 03330 035 865 (open 8:30am-5:30pm; Monday-Friday).

Access Trafford: (for issues regarding pest control, Blue Car Badges, and the tree unit). Call: 0161 912 2000 (open 8:30am-5:30pm; Monday-Friday).

Council emergency line: call 0161 912 1111 / 0161 912 2020 (for out-of-hours assistance)

Noise complaints: Read this page to find out what to do.

Food Banks

Contact Trafford Assist (for a food bank referral). Call: 0300 330 9073 (open 10am-4pm; Monday-Friday), or fill out an online application form.

Housing

Council housing: https://www.trafford.gov.uk/residents/housing/housing.aspx
Call 0161 912 2230 (open 9am-5pm; Monday-Friday), or 0800 218 2000 (open after 5pm and at weekends). You can also email: host@salixhomes.co.uk

Homeless: https://www.trafford.gov.uk/residents/housing/housing-advice/homelessness.aspx
Call 0161 912 2230 (open 9am-5pm, Monday-Tuesday; 1-5pm, Wednesday; 9am-5pm, Thursday-Friday); or call 0800 218 2000 (open after 5pm and at weekends).

Shelter: https://england.shelter.org.uk/get_help/local_services/manchester
General helpline: call 0344 515 1640 (open 9am-5pm; Monday-Friday)
Emergency helpline: call 0808 800 4444 (open 8am-8pm; Monday-Friday / 9am-5pm Saturday-Sunday). Use this number if you have nowhere to sleep, or you might be homeless soon; if you have somewhere to sleep, but nowhere to call home; if you are/could be at risk of harm).

Benefits Help

Welfare Rights Trafford: https://www.trafford.gov.uk/residents/benefits-and-council-tax/benefits/welfare-rights-advice.aspx 
For support and advice on benefits and tax credit claims, call: 0161 912 2735 (open 9am-1pm, Monday-Friday). Or email: welfare.rights@trafford.gov.uk (response time is three days).

You can anonymously find out what benefits you could claim on the government website: https://www.gov.uk/
Click on the Benefits tab, then select Benefits Entitlement, to take you to the link for Benefits Adviser. Families with children can also check if they qualify for tax credit, and manage child benefits online.

Visas & Immigration

Guidelines: The latest government guidelines can be found here: https://www.gov.uk/browse/visas-immigration

Legal Support: You’ll find a directory of Legal Aid Providers here:https://www.gov.uk/government/publications/directory-of-legal-aid-providers

Refugee Council: https://www.refugeecouncil.org.uk/

Refugee Action: http://www.refugee-action.org.uk/

Migrant Help: https://www.migranthelpuk.org/

Mental Health Services

Mind: www.mind.org.uk
Information Line: 0300 123 3393 (9am-6pm; Monday-Friday; excluding bank holidays)
Legal Advice Line (for legal information and general advice on mental health related law): 0300 466 6463 (9am-6pm; Monday-Friday; excluding bank holidays)

Samaritans: www.samaritans.org
For confidential help and support:
Call: 116 123 (open 24/7)
Email: jo@samaritans.org (response time is 24 hours)

Other Agencies

Citizens Advice Trafford: https://www.casort.org/
Call 0300 330 9073 (open 10am-4pm; Monday-Friday).

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